Shipping policy

orders are processed within 1–3 business days of purchase - each piece is individually steamed and packaged correctly before dispatch.
you will receive a tracking number via email once your order has been shipped.

orders are not processed on weekends or Australian public holidays.

method	estimated delivery	cost
standard	3–7 business days	calculated at checkout
express	1–3 business days	calculated at checkout
free shipping	standard timeframe	on orders over $150 AUD

all domestic orders are shipped via Australia Post or equivalent carrier with

tracking included.

region	estimated delivery	cost
europe	7–14 business days	calculated at checkout
united kingdom	7–12 business days	calculated at checkout
rest of world	10–21 business days	calculated at checkout

all international orders are shipped with tracking.
delivery timeframes are estimates and may vary due to customs processing, carrier delays, or public holidays in the items country of destination.

international orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. these charges are the sole responsibility of the customer and are not included in the order total or shipping cost at checkout.

inclo.au is not responsible for delays caused by customs processing.
we are unable to declare items as gifts or undervalue shipments.

once an order has been dispatched and a tracking number issued, inclo.au is not liable for delays caused by the carrier. if your tracking shows no movement for 10+ business days domestically or 21+ business days internationally, please contact us and we will lodge an investigation with the carrier on your behalf.

in the event an order is confirmed lost by the carrier, inclo.au will work with you to reach resolution in accordance with our refund policy.

please ensure your shipping address is correct at checkout.

inclo.au is not responsible for orders delivered to an incorrect address provided by the customer. if you notice an error immediately after placing your order, contact us at support@inclo.au as soon as possible — we will do our best to update the address before dispatch, but this cannot be guaranteed.