Refund policy

our policy operates alongside your rights under the Australian Consumer Law (ACL)

you are entitled to a remedy if an item:

— is significantly not as described in the listing
— arrives with an undisclosed fault not shown or noted in the listing
— is not fit for the purpose we stated

in these cases after review, you will be entitled to a refund, exchange, or store credit at our discretion, subject to assessment.

all items sold by inclo.au are pre-owned/secondhand unless explicitly stated otherwise. conditions are disclosed in each listing using our 1–10 grading system and supported by product photos. minor signs of wear consistent with pre-owned garments are expected and are not grounds for return.

the item you receive will reflect what is shown. if it does not, please contact us through support@inclo.au.

if you believe your item qualifies for a remedy under the above, you must contact us within 3 days of delivery via email at support@inclo.au with:

— your order number
— photos of the item received
— a brief description of the issue

claims submitted outside this window or without supporting documentation will not be assessed. items must remain in the condition received — as shown in photos, unaltered, with original tags if applicable.

for customers outside Australia, your local consumer protection laws may apply in  addition to the above, international customers are responsible for any return shipping costs unless the item is confirmed and assessed as significantly not as described.